Resume
Customer Success Manager | Customer Support & Operations
Customer Success professional with 2+ years of direct Customer Success and Customer Support experience, backed by 17+ years of People-facing relationship management, education, follow-up, and community engagement.
Summary
Customer Onboarding
Structured onboarding that helps customers reach first value faster.
Customer Adoption
Customer education and engagement strategies that encourage meaningful product usage.
Customer Retention
Customer health monitoring, proactive engagement, and retention support.
Customer Support
Customer communication, issue resolution, escalation management, and support operations.
CRM Operations
Customer lifecycle management, segmentation, reporting, and CRM administration.
Workflow Automation
Automation of repetitive customer and operational processes using tools such as Make, Zapier, HubSpot, and Pipedrive.
Highlights
- 2+ yrs — Direct Customer Success & Support
- 17+ yrs — People-facing relationship experience
- 98% — Customer resolution rate
- 45 min — First response time
- 200+ — Weekly customer conversations
- 30+ — CRM workflows automated
Tools
Certifications & credentials
12 credentials across Customer Success, helpdesk, CRM and automation.