About
I help customers succeed — and build the systems that make it repeatable.
Customer Success professional with 2+ years of direct Customer Success and Customer Support experience, backed by 17+ years of People-facing relationship management, education, follow-up, and community engagement.
Focus
Customer onboarding, adoption, retention, support operations, CRM operations, and workflow automation for growing SaaS teams.
I'm a Customer Success professional who treats customer experience as an operating system, not a series of one-off conversations.
Over the past two years I've worked directly in Customer Success and Customer Support — onboarding new customers, guiding adoption, resolving issues end-to-end, monitoring account health, and documenting the processes that keep the experience consistent as volume grows.
That work sits on top of 17+ years of people-facing relationship management through volunteer community education: starting conversations with strangers, understanding what people actually need, following up patiently, and holding relationships over long periods. It's where I learned the patience and consistency that Customer Success depends on.
The relationship arc I've practiced for years
The same arc a customer travels from signup to advocacy — which is why the transition into SaaS Customer Success felt natural rather than new.
What I do
Customer Onboarding
Structured onboarding that helps customers reach first value faster.
Customer Adoption
Customer education and engagement strategies that encourage meaningful product usage.
Customer Retention
Customer health monitoring, proactive engagement, and retention support.
Customer Support
Customer communication, issue resolution, escalation management, and support operations.
CRM Operations
Customer lifecycle management, segmentation, reporting, and CRM administration.
Workflow Automation
Automation of repetitive customer and operational processes using tools such as Make, Zapier, HubSpot, and Pipedrive.