Automation · Zendesk + Make
Zendesk + Make Customer Proof-of-Fix Automation
Manual support follow-ups and repetitive ticket communication after resolution.
Analysis
Traced the post-resolution steps agents repeated on every ticket and where confirmation to the customer was being missed.
System built
Automated Zendesk + Make proof-of-fix workflow that routes tickets, sends resolution updates, and closes the loop with the customer.
Before
Agents manually chased confirmation; some resolved issues were never confirmed with the customer.
After
Automated routing and confirmation messaging on every resolved ticket.
Business outcome
Reduced repetitive support tasks and improved first-response and resolution times.
Customer outcome
Customers receive timely confirmation that their issue was resolved, building trust.
Takeaway
Closing the loop is the cheapest trust-building action in support.